We’ve all heard the phrase “thank you for your patience.” Whether in person or over the phone, it is a common way to express gratitude and appreciation for someone waiting, listening, or being understanding in a difficult situation.
It’s most commonly used in a business setting. You may hear it a lot from a customer service representative, both online or in person. People use the expression when the process they are working on is is taking a long time.
What the person or customer service representatives are trying to do is to ask for your patience during this long wait. They know you are becoming impatient and are tired of waiting, and they are doing their best to acknowledge that the process is taking longer than it should, and they are recognizing how patient you are being.